客服:完善消息发送(支持文本和表情)、聊天消息获取

This commit is contained in:
puhui999
2024-06-17 17:33:30 +08:00
parent 760dad0436
commit 793252e4aa
6 changed files with 957 additions and 541 deletions
+38 -82
View File
@@ -2,12 +2,12 @@
<s-layout class="chat-wrap" title="客服" navbar="inner">
<!-- 头部连接状态展示 -->
<div class="status">
{{ socketState.isConnect ? customerServiceInfo.title : '网络已断开,请检查网络后刷新重试' }}
{{ socketState.isConnect ? "连接客服成功" : '网络已断开,请检查网络后刷新重试' }}
</div>
<!-- 覆盖头部导航栏背景颜色 -->
<div class="page-bg" :style="{ height: sys_navBar + 'px' }"></div>
<!-- 聊天区域 -->
<ChatBox></ChatBox>
<ChatBox ref="chatBoxRef"></ChatBox>
<!-- 消息发送区域 -->
<su-fixed bottom>
<message-input v-model="chat.msg" @on-tools="onTools" @send-message="onSendMessage"></message-input>
@@ -28,88 +28,50 @@
</template>
<script setup>
import { useChatWebSocket } from '@/pages/chat/socket';
import ChatBox from './components/chatBox.vue';
import { reactive, toRefs } from 'vue';
import { nextTick, reactive, ref, toRefs } from 'vue';
import sheep from '@/sheep';
import ToolsPopup from '@/pages/chat/components/toolsPopup.vue';
import MessageInput from '@/pages/chat/components/messageInput.vue';
import { onLoad } from '@dcloudio/uni-app';
import SelectPopup from '@/pages/chat/components/select-popup.vue';
import { KeFuMessageContentTypeEnum } from '@/pages/chat/components/constants';
import FileApi from '@/sheep/api/infra/file';
import KeFuApi from '@/sheep/api/promotion/kefu';
import { useWebSocket } from '@/sheep/hooks/useWebSocket';
const sys_navBar = sheep.$platform.navbar;
const {
socketInit,
state: chatData,
socketSendMsg,
formatChatInput,
socketHistoryList,
onDrop,
onPaste,
getFocus,
// upload,
getUserToken,
// socketTest,
showTime,
formatTime,
} = useChatWebSocket();
const chatList = toRefs(chatData).chatList;
const customerServiceInfo = toRefs(chatData).customerServerInfo;
const chatHistoryPagination = toRefs(chatData).chatHistoryPagination;
const customerUserInfo = toRefs(chatData).customerUserInfo;
const socketState = toRefs(chatData).socketState;
const { socketInit, state } = useWebSocket();
const socketState = toRefs(state).socketState;
const chat = reactive({
msg: '',
scrollInto: '',
showTools: false,
toolsMode: '',
showSelect: false,
selectMode: '',
chatStyle: {
mode: 'inner',
color: '#F8270F',
type: 'color',
alwaysShow: 1,
src: '',
list: {},
},
});
function scrollBottom() {
let timeout = null;
chat.scrollInto = '';
clearTimeout(timeout);
timeout = setTimeout(() => {
chat.scrollInto = 'scrollBottom';
}, 100);
// 发送消息
async function onSendMessage() {
if (!chat.msg) return;
try {
const data = {
contentType: KeFuMessageContentTypeEnum.TEXT,
content: chat.msg,
};
await KeFuApi.sendMessage(data);
await getMessageList()
chat.msg = '';
} finally {
chat.showTools = false;
}
}
// 发送消息
function onSendMessage() {
if (!socketState.value.isConnect) {
sheep.$helper.toast(socketState.value.tip || '您已掉线!请返回重试');
return;
}
if (!chat.msg) return;
const data = {
from: 'customer',
mode: 'text',
date: new Date().getTime(),
content: {
text: chat.msg,
},
};
socketSendMsg(data, () => {
scrollBottom();
});
chat.showTools = false;
// scrollBottom();
setTimeout(() => {
chat.msg = '';
}, 100);
const chatBoxRef = ref()
const getMessageList = async () => {
await chatBoxRef.value.getMessageList(1)
}
//======================= 聊天工具相关 start =======================
@@ -125,6 +87,7 @@
// 点击工具栏开关
function onTools(mode) {
// TODO puhui999: socket 连接不稳定先注释掉
// if (!socketState.value.isConnect) {
// sheep.$helper.toast(socketState.value.tip || '您已掉线!请返回重试');
// return;
@@ -147,24 +110,18 @@
async function onSelect({ type, data }) {
let msg = '';
// TODO puhui999: 还需要重构
switch (type) {
case 'image':
const { path, fullurl } = await sheep.$api.app.upload(data.tempFiles[0].path, 'default');
const res = await FileApi.uploadFile(data.tempFiles[0].path);
msg = {
from: 'customer',
mode: 'image',
date: new Date().getTime(),
content: {
url: fullurl,
path: path,
},
contentType: KeFuMessageContentTypeEnum.IMAGE,
content: res.data,
};
break;
case 'goods':
msg = {
from: 'customer',
mode: 'goods',
date: new Date().getTime(),
contentType: KeFuMessageContentTypeEnum.PRODUCT,
content: {
item: {
id: data.goods.id,
@@ -178,9 +135,7 @@
break;
case 'order':
msg = {
from: 'customer',
mode: 'order',
date: new Date().getTime(),
contentType: KeFuMessageContentTypeEnum.ORDER,
content: {
item: {
id: data.id,
@@ -200,9 +155,7 @@
break;
}
if (msg) {
socketSendMsg(msg, () => {
scrollBottom();
});
// 发送消息
// scrollBottom();
chat.showTools = false;
chat.showSelect = false;
@@ -214,8 +167,11 @@
onLoad(async () => {
socketInit({}, () => {
scrollBottom();
// 监听服务端消息
});
await nextTick()
// 加载历史消息
await getMessageList()
});
</script>